Circumstances for Refunds:

Customers are eligible for a refund if, for any reason, the food outlet decides not to proceed with the order after it has been placed. However, once an order has been confirmed, it cannot be canceled by the customer.

Timeframe for Refund Requests:

Refunds will only be processed if the food outlet rejects an order. There is no specific time frame for customers to request a refund; it is contingent on the rejection of the order.

Cancellation Policy:

Customers can cancel an order at any time until the payment has been made. Once the payment is received, the order cannot be canceled.

There are no cancellation fees associated with order cancellations. Customers can cancel without incurring any additional charges.

Products/Services Eligible for Refund:

All orders are eligible for a refund, provided they meet the specific criteria of being rejected by the food outlet. If the order is confirmed and accepted, it cannot be refunded.

No exceptions apply; all orders fall under the refund policy criteria.

Refund Process:

Customers cannot initiate a refund request. If an order is rejected by the food outlet, the refund process is automatic. Customers will be notified of the rejection, and the refunded amount will be processed accordingly.

For any inquiries or concerns related to refunds, customers can reach out via text message on WhatsApp using the number 7009100026.

Refunds can take approximately T+5 to T+7 business days to be processed and completed. The exact duration may vary based on banking and transaction processing times.